778go Privacy Policy

778go is committed to protecting the privacy and personal data of all individuals who interact with our platform. As an online gaming operator serving Filipino players, we understand that the trust you place in us extends beyond the games you play — it includes the personal information you share with us when you register, verify your identity, make deposits, and use our services.

This Policy applies to all personal data processed by 778go in connection with the operation of the 778go platform, including data collected through the website at 778go.app, any associated mobile applications, customer support interactions, and marketing communications. It applies to all registered players, prospective players, and visitors to the platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Where this Policy refers to "personal data," it means any information that identifies or could reasonably be used to identify a natural person, consistent with the definition under the Data Privacy Act of 2012.

778go acts as the Personal Information Controller in respect of the personal data described in this Policy. This means we determine the purposes and means by which your personal data is processed.

778go collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Gender
• Nationality and country of residence
• Username and account credentials (password stored in hashed form only)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (barangay, city/municipality, province, ZIP code)

2.3 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness verification image where required for identity confirmation
• Source of funds declaration where required by anti-money laundering regulations

2.4 Financial Data

• GCash account name and registered mobile number
• PayMaya, BPI, BDO, or Metrobank account details used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• Account balance information

2.5 Gaming Activity Data

• Game session logs including games played, wager amounts, win/loss outcomes, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.6 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Unique device identifiers
• Cookie identifiers and session tokens
• Pages visited, time spent on pages, and clickstream data

2.7 Communications Data

• Records of customer support interactions including chat transcripts and email correspondence
• Feedback and survey responses submitted voluntarily
• Records of any complaints or disputes raised with 778go

778go collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the 778go platform
• From third-party payment providers — such as GCash, PayMaya, BPI, BDO, and Metrobank, in connection with processing your financial transactions
• From identity verification service providers — where we engage third-party KYC or liveness verification services to assist with identity confirmation
• From fraud prevention and anti-money laundering screening services — where we check your details against relevant databases as required by Philippine law

778go uses your personal data for the following purposes:

Under the Data Privacy Act of 2012, 778go processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you agreed to when registering your account, including account management, payment processing, and game delivery
• Legal obligation — processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160), PAGCOR regulations, and the Data Privacy Act itself
• Legitimate interests — processing necessary for 778go's legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests
• Consent — for processing activities that are not covered by the above bases, such as sending you marketing communications or processing sensitive personal information, we will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal

778go does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Service Providers

We share financial and identity data with payment processors — including GCash, PayMaya, BPI, BDO, and Metrobank — to the extent necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

We may engage third-party KYC and identity verification service providers to assist with document verification and liveness checks. These providers act as Personal Information Processors on our behalf and are contractually bound to process your data only for the purposes we specify.

6.3 Regulatory and Law Enforcement Authorities

778go may disclose personal data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, or other competent Philippine government authorities where required by law, court order, or regulatory direction. We may also disclose data to law enforcement agencies where necessary to prevent, detect, or prosecute criminal activity.

6.4 Fraud Prevention and Security Services

We may share data with fraud prevention, cybersecurity, and risk management service providers to protect the integrity of the 778go platform and the safety of our players.

6.5 Professional Advisers

We may share data with our legal counsel, auditors, and other professional advisers where necessary for the conduct of our business, subject to professional confidentiality obligations.

778go uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your 778go account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how game sessions flow. This data is aggregated and used to improve the 778go experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the platform.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the 778go platform. 778go does not use third-party advertising or retargeting cookies.

778go retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Where data must be retained for longer periods due to ongoing legal proceedings, regulatory investigations, or dispute resolution, it will be retained until those matters are concluded.

778go implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 778go platform
• Encryption at rest for sensitive data stored in our databases, including KYC documents and financial records
• Password hashing using industry-standard algorithms — your password is never stored in plain text
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging
• Regular security assessments including vulnerability scanning and penetration testing of the platform infrastructure
• Incident response procedures to detect, contain, and respond to data security incidents in a timely manner

While 778go takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your 778go account has been compromised, please contact our support team immediately.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 778go. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

778go will respond to all valid data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a rights request to ensure we do not disclose data to an unauthorized person.

If you are not satisfied with how 778go handles your personal data or responds to a rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The 778go platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 778go does not knowingly collect personal data from individuals under the age of 21.

If 778go becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or bonuses accumulated by an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered an account on 778go, please contact our support team immediately so we can investigate and take appropriate action.

In some cases, personal data collected by 778go may be transferred to, stored in, or processed in countries outside the Philippines — for example, where we use cloud infrastructure providers or third-party service providers whose servers are located abroad.

Where such transfers occur, 778go ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include:

• Data processing agreements with contractual clauses that require the recipient to protect your data to a standard equivalent to Philippine law
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection
• Technical and organizational security measures applied consistently regardless of where data is processed

By using the 778go platform, you acknowledge that your personal data may be transferred outside the Philippines in the circumstances described above, subject to the safeguards outlined in this section.

778go reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the 778go platform or by sending a notification to the email address associated with your account.

The updated Policy will be effective from the date indicated at the top of the document. Your continued use of the 778go platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. We recommend reviewing this page periodically to stay informed of how 778go protects your personal data.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 778go handles your personal data, please contact our Data Protection Officer (DPO) through the following channel:

When submitting a data privacy rights request, please include your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing the request to ensure the security of your personal data.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.